Return Policy

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Return Policy

If you are not completely satisfied with your purchase from beautydrama.com for any reason, please return it for a refund. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

Return Policy
 
Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unused, not tried on, unaltered, and undamaged.

Returning an item for any reason, please log in to your account on BeautyDrama.com, once logged in look under "Manage Your Account" then click on "Completed Orders". Then click on "Return Item(s)" tab. We will review your return request and give you an return authorization number within 1-2 business days.

Customers are responsible for any additional costs associated with the return item including the return postage fee.

•The return item must be in the same condition as the customer received it, or we will refuse or send the package back to you with additional shipping charge.
 
Returned merchandise will receive a minimum 15% restocking fee, depending on the condition of the item(s).

If the original order qualified for free shipping, original shipping costs will be deducted.

Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.

Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.

International or military installation (APO, FPO, MPO) returns, it must be made within 20 days from delivery date. You will be responsible for additional charges (handling, customs etc).
 
•Refused Package / Undeliverable as Addressed (Return To Sender). If you wish to have your order reshipped, there will be an additional payment needed for the cost of reshipping.

Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping cost are not refundable.
 
 
Ineligible Items for return
 
Clearance items, Special Sale items, Promotional items, Special Order items.

ALL Cosmetics are Final Sale.

Any product that is used, tried on, damaged by customers, missing pieces, missing packaging materials, trimmed, cut, odor on product and styling product residues found on merchandise.
 
*Note: Returned products will be inspected by our Returns Department and if items are deemed altered, damaged or tampered with, the item will be rejected. This is to ensure the integrity of our company and the products that we carry.

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