If you are not completely satisfied with your purchase from Beauty Drama for any reason, please return the unused item for a refund. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
Any item in original condition that is returned within 14 days after delivery: Shipping Charge is not refundable
Any item in original condition that is returned between 15 days and 30 days: 20% restocking fee
Any item in original condition that is returned more than 30 days after delivery: No returns are accepted
Any item has obvious signs of use and returned: NO REFUND!
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: NO REFUND! If you are not satisfied with the merchandise, please contact the manufacturer!
•All of our products are carefully and fully inspected prior to shipping. However, if you find your item is defective, please contact us and we will send you the manufacturer's warranty information.
•Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unused, not tried on, unaltered, and undamaged.
•Returning an item for any reason, please log in to your account on BeautyDrama.com, once logged in look under "Manage Your Account" then click on "Completed Orders". Then click on "Return Item(s)" tab. We will review your return request and give you an return authorization number within 1-2 business days.
•Customers are responsible for any additional costs associated with the return item including the return postage fee.
•The return item must be in the same condition as the customer received it, or we will refuse or send the package back to you with additional shipping charge.
•If the original order qualified for free shipping, original shipping costs will be deducted.
•Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
•Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.
•International or military installation (APO, FPO, MPO) returns, it must be made within 20 days from delivery date. You will be responsible for additional charges (handling, customs etc).
•Refused Package / Undeliverable as Addressed (Return To Sender) / Unclaimed. If you wish to have your order reshipped, there will be an additional payment needed for the cost of reshipping.
•Unwilling or unable to pay for shipping, package will be treated as a regular return. A 10% restocking fee will be applied and shipping cost are not refundable.
•Clearance items, Special Sale items, Promotional items, Special Order items.
•ALL Cosmetics are Final Sale.
•Any product that is used, tried on, damaged by customers, missing pieces, missing packaging materials, trimmed, cut, odor on product and styling product residues found on merchandise.